Avaya 18d User Manuals

Avaya

Product codes

, mlc-5, mlc-6, mls 12, mls 12d, mls 18d, mls 34d, mls 6

User Manual (English)User Manual (English)Quick Reference Card (English)Connection Guide (English)User Guide (English)Supplementary Manual (English)

User Manual

Size:

89.5 KB
Pages:

20
Language:

English

User Manual

Size:

693 KB
Pages:

26
Language:

English

Quick Reference Card

Quick Reference Card

Size:

274 KB
Pages:

18
Language:

English

Connection Guide

Table of Contents

Table of Contents
6
1. Introduction
22
2. Installing and Setting Up PassageWay Solution
26
3. Using AT&TBuzz
66
- Overview
  66
- What Is AT&TBuzz?
  67
- Using Caller ID Information
  72
- Running AT&TBuzz
  75
- Helpful Hints
  75
- Tasks
  76
- AT&TBuzz Menu Bar Options
  88
  - Setup
    88
    - Run Mode. . .
      88
    - Options...
      89
    - Initialize Paste Link DDE
      89
    - Reset Default Window
      89
    - Always on Top
      89
    - Exit
      90
  - Controls
    90
    - Answer
      90
    - Hang up
      90
    - Hold
      90
    - Show Card
      90
    - New Card
      91
    - Accessories
      91
  - Help
    91
    - Contents
      91
    - Search for Help on...
      91
    - How to Use Help
      92
    - About AT&TBuzz...
      92
4. Using AT&TCall
94
- Overview
  94
- What Is AT&TCall?
  95
- Getting Started
  103
  - Step 1: Running AT&TCall
    104
  - Step 2: Opening an Existing AT&TCall File
    106
  - Step 3: Editing an Existing Card
    107
  - Step 4: Creating a New Card
    111
  - Step 5: Entering Notes for a Card
    114
  - Step 6: Making Calls
    116
    - From a Card
      117
      - System Phone
        117
      - Standard Phone
        117
    - From a Quick Dial
      118
    - From the Dialpad
      118
      - System Phone
        118
      - Standard Phone
        120
  - Step 7: Saving an Existing File
    123
  - Step 8: Creating a New AT&TCall File
    123
  - Step 9: Customizing the Labels
    123
  - Step 10: Programming a Quick Dial
    125
    - System Phone
      128
    - Standard Phone
      128
  - Step 11: Saving a New File
    129
  - Step 12: Exiting AT&TCall
    129
- Helpful Hints
  130
- Running AT&TCall
  131
- Tasks
  131
  - File Tasks
    131
  - Card Tasks
    153
    - Accessing the Notes Field
      153
    - Changing the Field Labels in the Cards
      153
    - Creating a New Card
      154
    - Deleting a Card
      154
    - Dialing a Phone Number from a Card
      155
      - System Phone
        155
      - Standard Phone
        156
    - Editing an Existing Card
      156
    - Entering Telephone Numbers in a Card
      157
    - Hiding the Card Display
      158
    - Selecting a Card
      158
    - Showing the Card Display
      158
    - Using the Timer
      158
  - Quick Dial Tasks
    159
- AT&TCall Menu Bar Options
  166
  - File
    166
    - New
      167
    - Open...
      167
    - Save
      167
    - Save As...
      167
    - Import...
      167
    - Export
      167
    - Print Setup...
      167
    - Print Cards...
      168
    - Print List...
      168
    - Exit
      168
  - Edit
    168
    - Undo
      169
    - Cut
      169
    - Copy
      169
    - Paste
      169
    - Insert Timestamp
      169
    - Clear Notes
      170
    - Edit Card
      170
    - New Card
      170
    - Delete Card
      170
    - Find...
      170
    - Find Next
      170
  - View
    171
    - Hide Card
      171
    - Show Card
      171
    - Hide Notes
      172
    - Show Notes
      172
    - Quick Shift
      172
    - Next Card
      172
    - Prev Card
      172
    - Next Letter
      172
    - Prev Letter
      172
    - Sort...
      172
  - Setup
    173
    - Edit Labels...
      173
    - Dial Options...
      173
    - Account Code Options...
      174
    - Quick Dial Labels...
      174
    - 10/20 Quick Dial Buttons
      174
    - 25/50 Quick Dial Buttons
      174
    - Always on Top
      175
  - Accessories
    175
    - Call Log
      175
    - Dialpad
      175
    - Timer
      175
  - Help
    176
    - Contents
      176
    - Search for Help on...
      176
    - How to Use Help
      176
    - About AT&TCall...
      176
5. Using AT&TSet
178
- Overview
  178
- What Is AT&TSet?
  179
  - System Administration Capabilities
    184
- Helpful Hints
  185
- Running AT&TSet
  186
- Extension Programming Tasks
  189
- Centralized Telephone Programming Tasks
  213
- AT&TSet Menu Bar Options
  221
  - File
    221
    - New
      222
    - Open...
      222
    - Save
      222
    - Save As...
      222
    - Convert to
      222
    - Write to Telephone...
      222
    - Read from Telephone...
      223
    - Print Setup...
      223
    - Print Labels...
      223
    - Print Speed Dial List...
      223
    - Exit
      223
  - Programming
    224
    - Button Information...
      224
    - Change Button Programming...
      224
    - Change Button Label...
      225
    - Extension Name...
      225
    - Personal Speed Dial List...
      225
    - System Speed Dial List...
      225
    - Automatic Line Selection...
      225
    - Use Button When Programming Phone
      225
    - Skip Button When Programming Phone
      226
    - Use All Buttons
      226
    - Skip All Buttons
      226
    - Program Another Extension...
      226
  - Help
    227
    - Contents
      227
    - Search for Help on...
      227
    - How to Use Help
      227
    - Feature Browser
      227
    - About AT&TSet...
      227
6. Using Log Viewer
228
- Overview
  228
- What Is Log Viewer?
  229
- Helpful Hints
  232
- Running Log Viewer
  232
- Tasks
  233
- Log Viewer Menu Bar Options
  241
  - File
    242
    - Print View
      242
    - Print Setup...
      242
    - Exit
      242
  - Edit
    243
    - Copy
      243
    - Delete
      243
    - Move to Archive
      243
    - Select All
      243
  - View
    244
    - Filter/Sort Options...
      244
    - Refresh
      244
    - Hide Account Field
      244
  - Setup
    245
    - Preferences...
      245
  - Help
    245
    - Contents
      245
    - Search for Help on...
      245
    - How to Use Help
      246
    - About PassageWay Log Viewer
      246
7. Using AT&TConnect
248
- Overview
  248
- What Is AT&TConnect?
  249
- Running AT&TConnect
  249
- Tasks
  251
- AT&TConnect Menu Bar Options
  262
  - File
    262
    - Exit
      262
  - Setup
    262
    - COM Port...
      263
    - Configure System..
      263
    - Test Adapter
      263
    - Events Log...
      263
  - Help
    263
    - Contents
      263
    - Search for Help on...
      264
    - How to use Help
      264
    - About AT&TConnect...
      264
8. Using Autodialing Applications with PassageWay Solution
266
- Overview
  266
- Using Autodialing Applications
  266
- Setting Up PassageWay Solution
  267
- Setting Up Your Application
  268
- Helpful Hints
  269
9. Troubleshooting
270
- Overview
  270
- Troubleshooting AT&TConnect
  271
- Troubleshooting AT&TCall
  280
- Troubleshooting AT&TSet
  282
- Troubleshooting AT&TBuzz
  285
A. Menu Trees
288
B. PC Serial Ports
294
C. Running AT&TBuzz in Export via Paste Link DDE Mode
306
Glossary
308
Index
312

Connection Guide

Size:

2.84 MB
Pages:

318
Language:

English

User Guide

Table of Contents

Table of Contents
3
About This Guide
6
- Purpose
  6
1. Overview
8
- Important Safety Instructions
  9
- Features and Capabilities
  10
- System Components
  11
  - Control Unit
    11
    - System Modules
      13
    - System Capacity
      13
  - Telephones
    14
    - System Telephones
      14
    - Intercom Autodialers
      14
    - Standard Telephones
      15
- Auxiliary Equipment
  15
  - Requirements
    16
  - Connecting Standard Devices
    16
2. Programming
17
3. Learning About Telephones
39
- System Telephones
  40
- Standard Telephones
  46
  - Ringing Patterns
    47
  - Dial Tones
    48
  - Using the Switchhook
    48
  - Limitations
    48
  - Feature Phones
    49
- Combination Extensions
  49
- Using Telephones
  50
  - Basic Call Handling Features
    50
  - Dial-Code Features
    51
4. Using Auxiliary Equipment
52
- Overview
  54
  - If a Device Has Trouble
    56
- Answering Machines
  57
- Call Reporting Devices (SMDR)
  61
  - Programming
    61
  - Call Reports
    62
  - Considerations
    63
  - Output Format
    63
  - Serial Printers
    63
  - Call Accounting Devices
    63
- Credit Card Scanners
  64
- Fax Machines
  65
- Modems
  72
  - Stand-Alone Modem for Placing Calls Only
    72
  - Send and Receive Modem
    73
- Night Service with Auxiliary Equipment
  74
- PARTNER Attendant
  76
  - Backup for Receptionist
    76
- Voice Messaging Systems
  77
  - Delayed Call Handling
    77
5. Feature Reference
79
- Overview
  82
- AA Extensions (#607)
  83
- Abbreviated Ringing (#305)
  84
- Account Code Entry (F12)
  85
- Allowed List Assignments (#408)
  88
- Allowed Phone Number Lists (#407)
  89
- Answering Calls
  91
- Auto Dialing
  93
- Automatic Extension Privacy (#304)
  95
- Automatic Line Selection
  96
- Automatic VMS Cover (#310)
  98
- Background Music (F19)
  99
- Call Forwarding/Call Follow-Me (F11)
  101
- Call Pickup (I6XX)
  103
- Calling Group Extensions (#502)
  104
- Conference Calls
  105
- Conference Drop (F06)
  107
- Copy Settings (#399)
  108
- Dial Mode (#201)
  109
- Direct Line Pickup—Active Line (I68LL)
  110
- Direct Line Pickup—Idle Line (I8LL)
  112
- Disallowed List Assignments (#405)
  113
- Disallowed Phone Number Lists (#404)
  114
- Display
  116
- Display Language (#303)
  118
- Distinctive Ring (#308)
  119
- Do Not Disturb (F01)
  120
- Doorphone Alert Extensions (#606)
  121
- Doorphone Extension (#604 and #605)
  122
- Emergency Phone Number List (#406)
  123
- Emergency Telephone (#311)
  125
- Exclusive Hold (F02)
  127
- Extension Name Display
  128
- Fax Machine Extensions (#601)
  130
- Forced Account Code Entry (#307)
  131
- Forced Account Code List (#409)
  133
- Group Call Distribution (#206)
  135
- Group Calling—Ring/Page (I7G/I*7G)
  137
- Group Hunting—Ring/Voice Signal (I77G/I*77G)
  139
- Group Pickup (I66G)
  142
- Hold
  144
- Hold Disconnect Time (#203)
  146
- Hotline (#603)
  147
- Hunt Group Extensions (#505)
  149
- Intercom Dial Tone (#309)
  151
- Joining Calls
  152
- Last Number Redial (F05)
  154
- Line Access Restriction (#302)
  155
- Line Assignment (#301)
  157
- Line Ringing
  159
- Loudspeaker Paging (I70)
  161
- Making Calls
  163
- Message Light Off (F10)
  167
- Message Light On (F09)
  169
- Music On Hold (#602)
  171
- Night Service Button (#503)
  173
- Night Service Group Extensions (#504)
  175
- Number of Lines (#104)
  176
- Outgoing Call Restriction (#401)
  177
- Outgoing Call Restriction Button (#114)
  179
- Outside Conference Denial (#109)
  181
- Personal Speed Dial Numbers
  182
- Pickup Group Extensions (#501)
  184
- Privacy (F07)
  185
- Recall (F03)
  186
- Recall Timer Duration (#107)
  188
- Rotary Dialing Timeout (#108)
  189
- Save Number Redial (F04)
  190
- SMDR Record Type (#608)
  191
- SMDR Top Of Page (#609)
  192
- Special Dialing Functions
  193
- System Date (#101)
  195
- System Day (#102)
  196
- System Password (#403)
  197
- System Reset—Programming Saved (#728)
  198
- System Speed Dial Numbers
  199
- System Time (#103)
  202
- Toll Call Prefix (#402)
  203
- Touch-Tone Enable (F08)
  204
- Transferring Calls
  205
- Transfer Return Extension (#306)
  208
- Transfer Return Rings (#105)
  209
- VMS Cover (F15)
  210
- VMS Hunt Delay (#506)
  212
- VMS Hunt Schedule (#507)
  213
- Voice Interrupt On Busy (#312)
  214
- Voice Interrupt On Busy Talk-Back (F18)
  216
- Voice Mailbox Transfer (F14)
  217
- Wake Up Service Button (#115)
  218
6. Troubleshooting
221
A. Specifications
234
B. Maintenance, Repair, and Ordering Information
237
- Maintenance
  237
- Repair Information
  237
  - In-Warranty Repairs
    238
  - Post-Warranty Repairs
    238
- AT&T Limited Warranty and Limitation of Liability
  238
  - Limitation of Liability
    239
- Product Ordering Information
  240
  - Reference Materials
    240
  - Hardware Components
    241
C. FCC Information
243
- Federal Communications Commission (FCC) Interference Information
  243
  - FCC Notification and Repair Information
    244
- DOC Notification and Repair Information
  245
  - Renseignements sur la notification du ministére des Communications du Canada et la réparation
    246
D. Speed Dial Form
247
- Speed Dial Form
  247
Glossary
249
Index
254
Programming Quick Reference
260

Size:

1.62 MB
Pages:

263
Language:

English

Supplementary Manual

Table of Contents

Supplementary Manual

Size:

92.4 KB
Pages:

5
Language:

English