Epson 10000XL User Manual

Solving Problems

Here are some troubleshooting tips if you’re having trouble setting up your scanner, 
scanning, or getting the quality you want from your scans.

Ready

■

The 

Ready

 light flashes when 

scanning is in progress. If you are 
scanning a large file, wait for 
scanning to finish.

■

Make sure the scanner power cord 
is securely plugged into the 
scanner and the power outlet, and 
that the scanner is turned on.

■

Check that the power outlet is 
working and is not controlled by a 
wall switch or timer.

■

If you’re using the automatic 
document feeder or transparency 
unit, make sure its cable is 
connected to the 

OPTION 

connector in back of the scanner. 
Then restart your computer.

■

If you’re using the automatic 
document feeder, make sure a 
document is loaded, and pages are 
not jammed. If a jam occurs, 
remove the jammed pages as 
described on page 59.

■

Check the cable connections, and 
make sure the scanner is turned on. 

■

If you have a USB connection, use 
the cable that came with the 
scanner. Try using a different USB 
port. If your scanner is connected to 
a USB hub, connect it directly to the 
computer’s USB port. 

■

Check the Windows Device 
Manager. If you see a ! or ? mark, or 
the scanner appears as an Unknown 
Device, uninstall and reinstall 
EPSON Scan (see page 75).

■

If necessary, uninstall and reinstall 
your software. See the instructions 
for uninstalling software on page 75.

10000XL.book  Page 69  Friday, June 4, 2004  1:57 PM