Epson 10000XL User Manual

Solving Problems

■

Make sure the scanner is ready to 
scan. Wait until the 

Ready

 light 

stops flashing and remains on. 

■

Check the Windows Device 
Manager. If there are any 

Unknown Device

 icons, select 

them and click 

Remove

 or 

Uninstall

.

■

If you’re using imaging software, 
such as Adobe Photoshop 
Elements, make sure you select 

EPSON Expression 10000XL

 as 

your scanner or import source. 

■

Make sure you have enough 
memory to scan your image. If 
you’re scanning a large image or 
scanning at a high resolution, 
close any unnecessary programs. 
Try scanning at a lower resolution, 
or select part of the image to scan. 
If you still cannot scan, you may 
need to upgrade your RAM.

■

If you’re using the optional 
automatic document feeder, run 
EPSON Scan in Office Mode or 
Professional Mode, and select 

ADF - Single-sided or 
ADF - Double-sided 

as the 

Document Source. Also, make 
sure the original document is 
inserted face up.

Remove the jammed pages, following 
the instructions on page 59. 

Check the high-speed switch and 
make sure it’s in the upper position 
(see page 55).

■

Make sure the reflective document 
mat is removed.

■

Make sure the tranportation lock 
on the TPU is turned to the 

Unlock

The scanner doesn’t start when you 
press the a Start button.

■

In Windows, check the Events tab 
in the scanner’s Properties 
window. Make sure 

Take no 

action

 or 

Disable device events

 

is not selected.

■

On Macintosh systems, the 
a

Start button opens EPSON 

Scan. You cannot assign another 
application to it.

10000XL.book  Page 70  Friday, June 4, 2004  1:57 PM