Gateway 600ygr User Guide

Chapter 17: Troubleshooting

www.gateway.com

Gateway offers a wide range of customer service, technical support, and 
information services.

You can access the following services through your telephone to get answers 
to your questions:

Use an automated menu system and your telephone 
keypad to find answers to common problems.

800-846-2118 (US)
877-709-2945 (Canada)

Fax on demand 
support

Order a catalog of documents on common 
problems, then order documents by document 
numbers. The documents will be faxed to you.

800-846-4526 (US)
877-709-2951 (Canada)

Gateway’s 
fee-based 
software tutorial 
service

Get tutorial assistance for software issues 
billed by the minute.

800-229-1103 (charged to 
your credit card)
900-555-4695 (charged to 
your telephone bill)

Gateway 
Technical Support

Talk to a Gateway Technical Support 
representative about a non-tutorial technical 
support question. (See “Before calling 
Gateway Technical Support” on page 291 
before calling.)

TDD Technical Support (for hearing impaired) 
is available:

Weekdays 6:00 a.m. - 8:00 p.m. Central Time

Weekends 6:00 a.m. - 5:00 p.m. Central Time

800-846-2301 (US)
800-846-3609 (Canada 
and Puerto Rico)
605-232-2191 
(all other countries)

800-846-1778 (TDD)

America Online

Get support for your America Online ISP 
account

800-827-6364 (US)

888-265-4357 (Canada)

CompuServe

Get support for your CompuServe ISP account

800-848-8990 (US)

Sales, 
accounting, and 
warranty

Get information about available systems, 
pricing, orders, billing statements, warranty 
service, or other non-technical issues.

800-846-2000 (US)
888-888-2037 (Canada)