Gateway 2100 User Guide

User’s Guide

General

Even after the system is on and running, you may encounter one or more of
the following problems. If any of these happen, check the appropriate parts

and their connectors, then try the solutions suggested:

The system date says January 1, 1980

The internal battery that keeps the clock/calendar going ran completely

down. This can happen if you leave the battery pack out of the system or

fully discharged for a day or more. To correct the problem, reset the date in
the

Main menu

. Then plug the AC adapter into the notebook and leave it

attached for an hour or so.

The screen says, ”General Failure reading drive C:“

Try rebooting a couple of times by pressing Ctrl+Alt+Del. Make sure the

system isn’t too cold. If nothing works, call Gateway 2000 Customer

Support.

The screen says, ”Non-system disk or disk error reading drive A:“

You have a non-bootable disk in drive A: (the floppy disk drive). Remove it

and press any key.

The screen says, ”Bad command or file name“

You may have mistyped a command. Retype the command or check your

operating systems manual. There may be a bad command or file name in the

AUTOEXEC.BAT or the CONFIG.SYS file. The boot sector may have been
altered by a virus.

For information on other error messages, refer to the manuals that document

your operating system.

The notebook won’t accept your password.

Check the LED indicators for Caps Lock, Num Lock, and Pad Lock. If any of

them are on, turn them off (you can do this before entering the password).

Then try retyping the password.

You forgot your password.

We made the password feature very secure and there is no easy way to erase

a forgotten password. If you haven’t used the

Backup password:

option in the

Security

menu, you have to return your system to Gateway 2000 for a time-

consuming repair. Call Gateway 2000 Customer Support.

The screen looks a little dark.

Check the brightness control.

See page 50.

See page 12.

See page 57.

See page 17.

See page 52.