Gateway 710x User Guide

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Troubleshooting
www.gateway.com
Make sure that you do not have a problem with your modem. For more 
information, see 
.
You see an “Unable to locate host” message and are unable to browse 
the Internet
This problem can occur when you have typed a URL (Web address) incorrectly, 
you have lost your Internet connection, or your ISP is having technical 
difficulties.
Double-check the URL or try a different URL. If the error message still appears, 
disconnect from the ISP connection and close your browser, then reconnect 
and open the browser. If you still get the error, your ISP may be having technical 
difficulties.
Connecting to a
 
Web site takes too long
Many factors can affect Internet performance:
The condition of the telephone lines in your residence or at your local 
telephone service
The condition of the Internet computers to which you connect and 
the number of users accessing those computers
The complexity of graphics and multimedia on Web pages
Having multiple Web browsers open, performing multiple downloads, and 
having multiple programs open on your computer
People are sending you e-mail messages, but you have not received 
any mail
Click the receive button in your e-mail program.
Make sure that your account with your Internet service provider (ISP) is 
set up correctly. Contact your ISP for technical support.
Help and 
Support
For more information about troubleshooting Internet 
connections, click Start, then click Help and Support.
Type the keyword 
troubleshooting connections 
in the 
Search box 
, then click the arrow.