Gateway 710x User Guide

Chapter 12: Troubleshooting

www.gateway.com

While troubleshooting your computer, follow these safety guidelines:

■

Never remove your computer case cover while your computer is turned 
on and while the modem cable and the power cord are connected.

■

Do not attempt to open the monitor case. To do so is extremely dangerous. 
Even if the power is disconnected, energy stored in the monitor 
components can be dangerous. Also, opening the monitor voids the 
warranty.

■

Make sure that you are correctly grounded before opening your computer 
case.

Try these things first before going to the following sections:

■

Make sure that the power cable is connected to your computer and an 
AC outlet and that the AC outlet is supplying power.

■

If you use a power strip, make sure that it is turned on.

■

If a peripheral device (such as the keyboard or mouse) does not work, make 
sure that all connections are secure.

■

If you added or removed computer components before the problem started, 
review the procedures you performed and make sure that you followed 
each instruction.

■

Make sure that your hard drive is not full.

Do not try to troubleshoot your problem if power cords or 
plugs are damaged, if your computer was dropped, or if 
the case was damaged. Instead, unplug your computer 
and contact a qualified computer technician.