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Gateway fx6800 Reference Guide

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CHAPTER 7: Troubleshooting
96
•
Some music CDs have copy protection software. You 
may not be able to play these CDs on your computer.
•
Clean the disc. For more information, see 
.
•
Restart your computer, then enter the BIOS Setup utility 
by pressing and holding F2 while your computer 
restarts. Make sure that the IDE controllers are enabled.
•
Make sure that the drive is configured correctly by 
following the instructions in the drive documentation.
•
Reinstall the device driver.
An audio CD does not produce sound
•
Make sure that the disc label is facing up, then try again.
•
Some music CDs have copy protection software. You 
may not be able to play these CDs on your computer.
•
Make sure that the volume controls are turned up. For 
more information, see 
•
Make sure that the mute controls are turned off. For 
more information, see 
•
Make sure that the speaker cables are connected 
correctly and securely.
•
Shut down and restart your computer.
•
Clean the disc. For more information, see 
.
•
Reinstall the audio device drivers.
A DVD movie will not play
•
Make sure that you have a DVD drive. To identify your 
drive type, see the “Using Drives and Media Files” 
chapter in your online User Guide. .
•
Make sure that the disc label is facing up, then try again.
•
Try a different disc. Occasionally discs are flawed or 
become scratched and cannot be read by the DVD drive.
•
Shut down and restart your computer.
•
Clean the disc. For more information, see 
.
•
Reinstall the device driver.
•
Make sure that the DVD program has been installed on 
your computer.
8511858.book  Page 96  Monday, December 18, 2006  10:51 AM