Heartland 9800 User Guide
36
Classic 9800
Troubleshooting
PROBLEM
SOLUTION
For most concerns, try these first
Check if oven controls have been properly set.
Check if oven is properly connected to electrical outlet.
Check or re-set circuit breaker. Check or replace fuse.
Check power supply.
Check if oven is properly connected to electrical outlet.
Check or re-set circuit breaker. Check or replace fuse.
Check power supply.
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Clock, indicator words, and/or lights operate but
oven does not heat.
Clock controls may be set for a Cook/Hold or Delay function.
The Oven Control Lockout may have been set. (See page 13.)
The Oven Control Lockout may have been set. (See page 13.)
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Oven light and/or clock does not function.
The light bulb is loose or defective.
The oven light does not work duriing self-cleaning process.
Oven may be in Sabbath Mode. (See page 28.)
The oven light does not work duriing self-cleaning process.
Oven may be in Sabbath Mode. (See page 28.)
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There is a strong odor or light smoke when oven is
turned on.
This is normal for a new wall oven and will disappear after a few
uses. Initiating a clean cycle will “burn off” the smells more quickly.
Turning on a ventilation fan will help remove the smoke and/or
odor.
Excessive food soils on the oven bottom. Use a self-clean cycle.
Excessive food soils on the oven bottom. Use a self-clean cycle.
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Oven will not activate the self-cleaning process.
Oven may be set for delay clean.
Oven may be set for Sabbath Mode. (See page 28.)
Oven may be set for Sabbath Mode. (See page 28.)
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Oven did not clean properly.
Oven may need longer cleaning time.
Excessive spills were not removed prior to self-cleaning process.
Excessive spills were not removed prior to self-cleaning process.
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Food do not broil properly.
Check rack position. (See page 18.)
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Baked food is burned or too brown on top.
Food may be positioned incorrectly in oven.
Oven not preheated properly.
Oven not preheated properly.
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Foods bake unevenly.
The oven may be installed improperly.
Check the oven rack with a level.
Stagger pans, do not allow pans to touch each other or oven wall.
Check instructions for suggested placement of pans on oven rack.
There may be too many pans on one rack.
Baking pans may be oversized.
Check the oven rack with a level.
Stagger pans, do not allow pans to touch each other or oven wall.
Check instructions for suggested placement of pans on oven rack.
There may be too many pans on one rack.
Baking pans may be oversized.
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Oven door will not unlock.
Oven may not have cooled to safe temperature after self-cleaning
process.
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Oven baking results are less than expected.
The pans being used may not be of the size or material
recommended for best results.
There may not be sufficient room around sides of the pans for
There may not be sufficient room around sides of the pans for
proper air circulation in the oven.
Check instructions for preheating, rack position and oven
Check instructions for preheating, rack position and oven
temperature.
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Baking results differ from previous oven.
Oven thermostat calibration may differ between old and new
ovens. Follow recipe and use the directions in this guide before
calling for service since the calibration on the previous oven may
have drifted to a too high or too low setting. (See page 29 - Temp
Adjust.)
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