Canon VB-R13VE Manual
A
p
p
endix
3
31
Before contacting the dealer or Canon Customer Service Center, check the following troubleshooting items.
If a log message is displayed, check the details of the message and corresponding countermeasure.
Note
For information on troubleshooting relating to the camera, please refer to “Operation Guide” for the camera.
Troubleshooting
Problem
Solution
Recorded Video Utility will not launch.
• The [Windows Firewall] function may be turned on. This utility
needs to be registered as a trusted program. For details on the
firewall settings, please refer to the camera’s “Operation Guide”.
firewall settings, please refer to the camera’s “Operation Guide”.
• You cannot start this utility while creating a panorama image on
the Setting Page of the camera.
• Multiple PCs cannot use the Recorded Video Utility to connect to
the same camera.
Video is not displayed.
• Refresh the video list.
• Refresh the download status.
• Refresh the download status.
It takes a long time for the Recorded Video Utility to display the
video list.
video list.
• When a large number of files have been recorded onto a
memory card, the Recorded Video Utility can take a
considerable amount of time to process the video list (the
greater the number of files, the longer it will take). Please reduce
the number of days saved in [Auto Video Delete], or manually
delete unneeded files with the Recorded Video Utility, on a
regular basis.
The number of files saved on the memory card can greatly be
reduced, by using H.264 as the video format, instead of JPEG.
considerable amount of time to process the video list (the
greater the number of files, the longer it will take). Please reduce
the number of days saved in [Auto Video Delete], or manually
delete unneeded files with the Recorded Video Utility, on a
regular basis.
The number of files saved on the memory card can greatly be
reduced, by using H.264 as the video format, instead of JPEG.