Netgear WNDAP350 – ProSAFE Dual Band Wireless-N Access Point User Manual
Troubleshooting and Debugging
81
ProSAFE Dual Band Wireless N Access Point WNDAP350
I cannot access the Internet or the LAN from a wireless
capable computer
capable computer
There is a configuration problem. Check these items:
•
You may not have restarted the computer with the wireless adapter to have TCP/IP
changes take effect. Restart the computer.
changes take effect. Restart the computer.
•
The computer with the wireless adapter may not have the correct TCP/IP settings to
communicate with the network. Restart the computer and check that TCP/IP is set up
properly for that network. The usual setting for Windows the Network Properties is set to
Obtain an IP address automatically.
communicate with the network. Restart the computer and check that TCP/IP is set up
properly for that network. The usual setting for Windows the Network Properties is set to
Obtain an IP address automatically.
•
The access point’s default values may not work with your network. Check the access
point default configuration against the configuration of other devices in your network.
point default configuration against the configuration of other devices in your network.
I cannot connect to the WNDAP350 to configure it
Check these items:
•
The WNDAP350 is properly installed, LAN connections are OK, and it is powered on.
Check that the LAN port LED is green to verify that the Ethernet connection is OK.
Check that the LAN port LED is green to verify that the Ethernet connection is OK.
•
The default configuration of the WNDAP350 is for a static IP address of 192.168.1.1 and
a Mask of 255.255.255.0 with DHCP disabled. Make sure your network configuration
settings are correct.
a Mask of 255.255.255.0 with DHCP disabled. Make sure your network configuration
settings are correct.
•
If you are using the NetBIOS name of the WNDAP350 to connect, ensure that your
computer and the WNDAP350 are on the same network segment or that there is a WINS
server on your network.
computer and the WNDAP350 are on the same network segment or that there is a WINS
server on your network.
•
If your computer is set to Obtain an IP Address automatically (DHCP client), restart it.
•
If your computer uses a Fixed (Static) IP address, ensure that it is using an IP Address in
the range of the WNDAP350. The WNDAP350 default IP Address is 192.168.1.1 and the
default Subnet Mask is 255.255.255.0. If you are not sure about these settings, follow the
instructions for
the range of the WNDAP350. The WNDAP350 default IP Address is 192.168.1.1 and the
default Subnet Mask is 255.255.255.0. If you are not sure about these settings, follow the
instructions for
When I enter a URL or IP address I get a time-out error
A number of things could be causing this. Try the following troubleshooting steps.
•
Check whether other PCs work. If they do, ensure that your PCs TCP/IP settings are
correct. If using a Fixed (Static) IP Address, check the Subnet Mask, Default Gateway,
DNS, and IP Addresses.
correct. If using a Fixed (Static) IP Address, check the Subnet Mask, Default Gateway,
DNS, and IP Addresses.
•
If the PCs are configured correctly, but still not working, ensure that the WNDAP350 is
connected and turned on. Connect to it and check its settings. If you cannot connect to it,
check the LAN and power connections.
connected and turned on. Connect to it and check its settings. If you cannot connect to it,
check the LAN and power connections.