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Netgear STM300 ProSecure Web and Email Threat Management Appliance Reference Manual

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  Chapter 7.  Troubleshooting and Using Online Support    
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ProSecure Web/Email Security Threat Management (STM) Appliance 
To initiate the support tunnel:
1. 
Select Support > Online Support from the menu. The Online Support screen displays:
Figure 128.  
2. 
In the Support Key field, enter the support key that was given to you by NETGEAR.
3. 
Click Connect. When the tunnel is established, the tunnel status field displays ON.
To terminate the tunnel, click Disconnect. The Tunnel Status field displays OFF.
If NETGEAR Technical Support cannot access the STM remotely, they might ask you to save 
a log file to your computer and then email it to NETGEAR for analysis (see 
Installing Hot Fixes
NETGEAR might release hot fixes or patches if certain problems are found in any software 
release. When a hot fix is available, install it immediately to ensure optimum performance of 
the STM. Hot fixes might be released through NETGEAR resellers or might be available on 
the NETGEAR ProSecure website at 
To display information about installed hot fixes, select Support > Hot Fixes from the menu. 
The Hot Fixes screen displays:
Figure 129.