Netgear UTM150 – ProSECURE Unified Threat Management (UTM) Appliance User Manual

When you configure a tunnel to use a certificate from a USB token or smart card, you must 
enter the PIN code that is associated with the USB token or smart card each time the tunnel 
is opened (except for automatic VPN renegotiations).

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Ensure that either the smart card reader is inserted in the computer and contains a 
smart card or the USB token is inserted in the computer.

Right-click the system tray icon, and select Open '<gateway name-tunnel name>'.

Enter the PIN code that is associated with the USB token or smart card.

The tunnel opens.

The following sections provide information about troubleshooting USB tokens, smart cards, 
and the Personal Certificate Store.

When an error occurs while you are using a USB token or smart card, a small warning icon 
displays next to the token name. Click this warning icon to open a pop-up window that 
provides more information about the error. One of the following errors might occur:

Error. Token not found: previously plugged in but not at this time.

Resolution. Reinsert the USB token or smart card.

Error. Token found but no middleware to access it (often required when using smart card 
readers).

Resolution. Install the software (middleware) that enables your computer to read the 
smart card, and restart the computer.

Error. Token and store found but no certificate found.