Netgear FVS318v3 – Cable/DSL ProSafe VPN Firewall with 8-Port Switch Reference Manual

8-2

Troubleshooting

If all LEDs are still on one minute after power up:

•

Cycle the power to see if the firewall recovers.

•

Clear the firewall’s configuration to factory defaults. This will set the firewall’s IP address to 
192.168.0.1. This procedure is explained in 

If the error persists, you might have a hardware problem and should contact technical support.

If either the LAN LEDs or Internet LED do not light when the Ethernet connection is made, check 
the following:

•

Make sure that the Ethernet cable connections are secure at the firewall and at the hub or 
workstation.

•

Make sure that power is turned on to the connected hub or workstation.

•

Be sure you are using the correct cable:

When connecting the firewall’s Internet port to a cable or DSL modem, use the cable that was 
supplied with the cable or DSL modem. This cable could be a standard straight-through 
Ethernet cable or an Ethernet crossover cable.

If you are unable to access the firewall’s Web Configuration interface from a PC on your local 
network, check the following:

•

Check the Ethernet connection between the PC and the firewall as described in the previous 
section.

•

Make sure your PC’s IP address is on the same subnet as the firewall. If you are using the 
recommended addressing scheme, your PC’s address should be in the range of 192.168.0.2 to 
192.168.0.254.
Note: If your PC’s IP address is shown as 169.254.x.x: Recent versions of Windows and 
MacOS will generate and assign an IP address if the computer cannot reach a DHCP server. 
These auto-generated addresses are in the range of 169.254.x.x. If your IP address is in this 
range, check the connection from the PC to the firewall and reboot your PC.