Netgear FVS318v3 – Cable/DSL ProSafe VPN Firewall with 8-Port Switch Reference Manual
ProSafe VPN Firewall FVS318v3 Reference Manual
Troubleshooting
8-3
v5.0, January 2012
•
If your firewall’s IP address has been changed and you don’t know the current IP address,
clear the firewall’s configuration to factory defaults. This will set the firewall’s IP address to
192.168.0.1. This procedure is explained in
clear the firewall’s configuration to factory defaults. This will set the firewall’s IP address to
192.168.0.1. This procedure is explained in
•
Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet
Explorer, click Refresh to be sure the Java applet is loaded.
Explorer, click Refresh to be sure the Java applet is loaded.
•
Try quitting the browser and launching it again.
•
Make sure you are using the correct login information. The factory default login name is
admin and the password is password. Make sure that CAPS LOCK is off when entering this
information.
admin and the password is password. Make sure that CAPS LOCK is off when entering this
information.
If the firewall does not save changes you have made in the Web Configuration Interface, check the
following:
following:
•
When entering configuration settings, be sure to click the Apply button before moving to
another menu or tab, or your changes are lost.
another menu or tab, or your changes are lost.
•
Click the Refresh or Reload button in the Web browser. The changes may have occurred, but
the Web browser may be caching the old configuration.
the Web browser may be caching the old configuration.
Troubleshooting the ISP Connection
If your firewall is unable to access the Internet, you should first determine whether the firewall is
able to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address,
your firewall must request an IP address from the ISP. You can determine whether the request was
successful using the Web Configuration Manager.
able to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address,
your firewall must request an IP address from the ISP. You can determine whether the request was
successful using the Web Configuration Manager.
To check the WAN IP address:
1. Launch your browser and select an external site such as http://www.netgear.com
2. Access the main menu of the firewall’s configuration at http://192.168.0.1
3. Under the Maintenance heading, select Router Status
4. Check that an IP address is shown for the WAN Port
If 0.0.0.0 is shown, your firewall has not obtained an IP address from your ISP.
If your firewall is unable to obtain an IP address from the ISP, you may need to force your cable or
DSL modem to recognize your new firewall by performing the following procedure:
DSL modem to recognize your new firewall by performing the following procedure:
1. Turn off power to the cable or DSL modem.