Netgear FVS318Gv2 – ProSAFE VPN Firewall Series User Manual
Troubleshoot the VPN Client
113
NETGEAR ProSAFE VPN Client
VPN Console Log Errors
The following errors might occur on the VPN Client:. The dates, times, and numbers that can
precede the messages were removed from these examples.
precede the messages were removed from these examples.
PAYLOAD_MALFORMED error
This message indicates a problem with the phase 1 security association (SA).
VPN console log:
Default sysdep_app_open: Init Connection for : Cnx-Cnx-P2 Cnx-remote-addr
Default sysdep_app_open: IPV4_SUBNET Network 192.168.1.1
Default sysdep_app_open: IPV4_SUBNET Netmask 255.255.255.0
Default (SA Cnx-P1) SEND phase 1 Main Mode [SA][VID]
Default (SA Cnx-P1) RECV phase 1 Main Mode [NOTIFY]
Default exchange_run: exchange_validate failed
Default dropped message from 195.100.205.114 port 500 due to notification type
PAYLOAD_MALFORMED
PAYLOAD_MALFORMED
Default SEND Informational [NOTIFY] with PAYLOAD_MALFORMED error
Explanation. The phase 1 security association (SA) configuration might be incorrect.
Resolution. Ensure that the encryption algorithms are the same on each side of the VPN
tunnel.
tunnel.
INVALID_COOKIE error
VPN console log:
Default message_recv: invalid cookie(s) 5918ca0c2634288f 7364e3e486e49105
Default dropped message from 195.100.205.114 port 500 due to notification type
INVALID_COOKIE
INVALID_COOKIE
Default SEND Informational [NOTIFY] with INVALID_COOKIE error
Explanation. One of the endpoints attempts to use a security association (SA) that is no
longer alive.
longer alive.
Resolution. Reset the VPN connection on each side of the VPN tunnel.
no keystate
VPN console log:
Default sysdep_app_open: Init Connection for : Cnx-Cnx-P2 Cnx-remote-addr
Default sysdep_app_open: IPV4_SUBNET Network 192.168.1.1
Default sysdep_app_open: IPV4_SUBNET Netmask 255.255.255.0
Default (SA Cnx-P1) SEND phase 1 Main Mode [SA][VID]
Default (SA Cnx-P1) RECV phase 1 Main Mode [SA][VID]
Default (SA Cnx-P1) SEND phase 1 Main Mode [KEY][NONCE]