Netgear FVS318Gv2 – ProSAFE VPN Firewall Series ユーザーズマニュアル

Troubleshoot the VPN Client

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NETGEAR ProSAFE VPN Client

VPN Console Log Errors

The following errors might occur on the VPN Client:. The dates, times, and numbers that can
precede the messages were removed from these examples.

PAYLOAD_MALFORMED error

This message indicates a problem with the phase 1 security association (SA).

VPN console log:

Default sysdep_app_open: Init Connection for : Cnx-Cnx-P2 Cnx-remote-addr

Default sysdep_app_open: IPV4_SUBNET Network 192.168.1.1

Default sysdep_app_open: IPV4_SUBNET Netmask 255.255.255.0

Default (SA Cnx-P1) SEND phase 1 Main Mode [SA][VID]

Default (SA Cnx-P1) RECV phase 1 Main Mode [NOTIFY]

Default exchange_run: exchange_validate failed

Default dropped message from 195.100.205.114 port 500 due to notification type
PAYLOAD_MALFORMED

Default SEND Informational [NOTIFY] with PAYLOAD_MALFORMED error

Explanation. The phase 1 security association (SA) configuration might be incorrect.

Resolution. Ensure that the encryption algorithms are the same on each side of the VPN
tunnel.

INVALID_COOKIE error

VPN console log:

Default message_recv: invalid cookie(s) 5918ca0c2634288f 7364e3e486e49105

Default dropped message from 195.100.205.114 port 500 due to notification type
INVALID_COOKIE

Default SEND Informational [NOTIFY] with INVALID_COOKIE error

Explanation. One of the endpoints attempts to use a security association (SA) that is no
longer alive.

Resolution. Reset the VPN connection on each side of the VPN tunnel.

no keystate

VPN console log:

Default sysdep_app_open: Init Connection for : Cnx-Cnx-P2 Cnx-remote-addr

Default sysdep_app_open: IPV4_SUBNET Network 192.168.1.1

Default sysdep_app_open: IPV4_SUBNET Netmask 255.255.255.0

Default (SA Cnx-P1) SEND phase 1 Main Mode [SA][VID]

Default (SA Cnx-P1) RECV phase 1 Main Mode [SA][VID]

Default (SA Cnx-P1) SEND phase 1 Main Mode [KEY][NONCE]