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Netgear C3700 – N600 WiFi Cable Modem Router User Manual

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Administration and Troubleshooting 
183
 NETGEAR genie App
View FAQs About the genie App Using the Desktop genie 
App
The frequently asked questions (FAQ) page list common questions users have about 
NETGEAR products.
To get network support:
1. 
Open the app that you use to manage your WiFi connections.
2. 
Locate your home network and join it.
3. 
Click the genie icon 
 on your desktop or in the Windows taskbar.
The Home screen displays.
4. 
Click the Network Support button.
5. 
If you created a MyNETGEAR account, click the Create a new MyNETGEAR account link 
to create an account.
6. 
If you did not create a MyNETGEAR account, type your account email address and 
password in the fields and click the Sign In button.