Xerox Xerox App Studio Support & Software Leaflet
ConnectKey
®
App Design Issues
Reseller Account User is Unable to Add an Image to an Info App
Verify that the image format used is supported by Xerox
®
ConnectKey
®
Info Apps.
Supported formats are: .JPG, .GIF, .PNG, .TIF, animated .GIF.
Xerox
®
App Studio Device Issues
No Devices are Displayed on Xerox
®
App Studio Devices Screen
Devices need to be added to Xerox
®
App Studio manually, by entering the device IP
address. Devices can be added by adding a list of devices via a CSV file, or through Device
Discovery.
Discovery.
Verify that the ActiveX control is installed in the browser to enable communication with
Xerox
Xerox
®
Multifunctional Printers (devices).
Related Topics:
Automatic Device Discovery Does Not Return a List of Devices
Device Discovery is not supported by the Chrome browser.
For automatic device discovery the Xerox
®
App Studio must have a network connection
available to the supported Xerox
®
devices. You can search for a specific printer by entering
the IP address assigned to the printer, or by searching a range of IP addresses.
When searching by range, verify the following:
• Starting IP address
• Ending IP address
Device Discovery will only return a list of devices which support the Xerox Extensible
Interface Platform
Interface Platform
®
versions 2.5 and above.
If you choose to add discovered devices, all of the devices in the discovered list will be
added. There is no ability to select individual devices to add from the list of discovered
devices.
added. There is no ability to select individual devices to add from the list of discovered
devices.
3-3
Xerox
®
App Studio
Reseller How To and Troubleshooting Guide
Troubleshooting