Xerox Xerox App Studio Support & Software Leaflet

Xerox

Application Licenses are not Available for Installation...........................3-6
Unable to Release License for App from Xerox

App Studio.................3-6

Unable to Release License for an App from the Device..........................3-7
Unable to License App from Local Device....................................................3-7
Unable to Connect to the Xerox

License Server from the

Device...............................................................................................................3-7

Unable to License an App from Xerox

App Studio..................................3-8

Unable to Run Free Trials for App from Device..........................................3-8
User is Unable to Release the License for an Installed App on a

Device that Is No Longer Available......................................................3-8

App Installation Issues..........................................................................3-9

User Is Unable to Install Apps after App Studio Upgrade.....................3-9
User Cannot Install Xerox ConnectKey Apps from Xerox App

Studio................................................................................................................3-9

User Cannot Install Xerox

ConnectKey Apps from

Internet Services...............................................3-10

User Cannot Install Xerox ConnectKey Apps from USB.......................3-11
User is Unable to Delete Xerox

ConnectKey App from Device using

Internet Services...............................................3-11

User is Unable to Uninstall a Xerox

ConnectKey App from Xerox

App Studio....................................................................................................3-12

User is Unable to Download App to a Folder From Xerox

Studio.............................................................................................................3-12

App Run-Time Issues............................................................................3-13

Error Printing or Scanning with Cloud-based Apps.................................3-13
Error Printing or Scanning When Verify Server Certificates is

Enabled..........................................................................................................3-14

ConnectKey Info App Does Not Appear as the Start-Up

Screen on Device........................................................................................3-14

ConnectKey Scanning App Does Not Deliver Scanned

Images...........................................................................................................3-14

Info App Text was Updated at Device User Interface and

Formatting was Lost.................................................................................3-14

Xerox

®

App Studio

vi

Reseller How To and Troubleshooting Guide

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