Xerox Xerox Remote Print Services Support & Software User Guide
Establishing and Maintaining Connectivity
11
Tips for Remote Services Offerings
Data Recovery Model
Setting in CentreWare
Web
Setting in CentreWare
Web
Connection Method(s) Affected
Proxy: CentreWare Web
Current Situation
There have been reports of CentreWare Web installations that stop
running,
running,
causing the site’s entire equipment inventory to drop off
communications.
Upon investigation it was found that the server on which CWW was
running had exhausted the free memory space available for the database
and transaction log files that are created by CWW. This left insufficient
system resources for CWW to continue its device management
functionality.
The initial reaction by customers has been to increase the total memory in
the server.
Upon investigation it was found that the server on which CWW was
running had exhausted the free memory space available for the database
and transaction log files that are created by CWW. This left insufficient
system resources for CWW to continue its device management
functionality.
The initial reaction by customers has been to increase the total memory in
the server.
Root Causes
This issue can result from the data recovery model settings within CWW
being modified to something other than the default value of “Simple.”
Unless the Simple model is employed it is possible for the database and
transaction log file sizes to grow uncontrolled and eventually exhaust the
available memory.
being modified to something other than the default value of “Simple.”
Unless the Simple model is employed it is possible for the database and
transaction log file sizes to grow uncontrolled and eventually exhaust the
available memory.