Xerox WorkCentre 3335/3345 User Guide
Fax Problems
Note
If you cannot send and receive faxes, ensure that you are connected to an approved
analog or digital telephone line.
analog or digital telephone line.
If you cannot send or receive faxes correctly, refer to the following tables.
Problems Sending Faxes
Solutions
Causes
Symptoms
Use the document glass to
send the fax.
send the fax.
The document is too thick, too
thin, or too small.
thin, or too small.
The document is not scanned
using the document feeder.
using the document feeder.
Adjust the document feeder
guides to fit the width of the
document.
guides to fit the width of the
document.
The document feeder guides
are not adjusted to the width
of the document.
are not adjusted to the width
of the document.
The document is scanned at an
angle.
angle.
Position the document cor-
rectly.
rectly.
The document is incorrectly
positioned.
positioned.
The fax that the recipient re-
ceived is blurry.
ceived is blurry.
Clean the document glass.
The document glass is dirty.
Adjust the resolution. Adjust
the contrast.
the contrast.
The text in the document is too
light.
light.
Verify that the telephone line
is working, then resend the fax.
is working, then resend the fax.
There is a problem with the
telephone connection.
telephone connection.
Make a copy to verify that your
printer is operating correctly.
If the copy was printed cor-
rectly, have the recipient verify
the condition of the receiving
fax machine.
printer is operating correctly.
If the copy was printed cor-
rectly, have the recipient verify
the condition of the receiving
fax machine.
There is a problem with the fax
machine of the caller.
machine of the caller.
• Document feeder: Place the
original document face up.
• Document glass: Place the
original document face
down.
down.
The document was loaded in-
correctly.
correctly.
The fax received by the recipi-
ent is blank.
ent is blank.
Xerox
®
WorkCentre
®
3335/3345 Multifunction Printer
10-36
User Guide
Troubleshooting