Xerox Xerox Web Document Submission Software (WDSS) Support & Software Installation Guide

 

This section describes two methods for helping to diagnose problems that 
may occur. For further assistance with troubleshooting problems, consult 
Chapter 7 – Contacts and Escalation Process. 

The simplest way to ensure there are no installation problems is to have a 
clean server. Remove old versions of Web Document Submission or 
Documents Xpress. Any existing versions of MySQL and any Java must 
also be removed using their own uninstall programs. 

Ensure that Microsoft Internet Information Services (IIS) is disabled. 

If an installation is not working, often it is easier to delete the C:\xdx 
folder and begin the installation again. Shut down Web Document 
Submission and reboot the server. After the server has restarted, remove 
the C:\xdx folder. Complete instructions are given in the Web Document 
Submission Software Version 2.0 System Administration Guide. 

The Apache server logs are located in C:\xdx\etc\Apache2\logs and the 
Tomcat logs are located in C:\xdx\etc\tomcat4.0\logs. These logs provide 
valuable troubleshooting information if the software is not operating 
properly. 

I

NSTALLATION AND 

C

ONFIGURATION 

G

UIDE

 

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