Xerox Xerox Web Document Submission Software (WDSS) Support & Software Installation Guide

T

ROUBLESHOOTING

 

X

EROX 

W

EB 

D

OCUMENT 

S

UBMISSION 

S

OFTWARE 

V

ERSION 

2.0.1 

Note: Each time Apache is started, the previous error log is reopened 

and new information is appended to the end of the file. If there is an 
error in the system, the logs will contain debugging information. 

Debugging output is saved to file by each Web Document Submission 
service. If there is an error with the system, examine the service window 
of the appropriate service to determine where the error has occurred. 
Generally, if there is a problem, a Java exception will be displayed in the 
window. This message can be used to determine exactly what errors 
have occurred in the system. 

The log file messages that appear for Tomcat can be modified by starting 
the Configuration Control Panel from the XDX Control Center. These 
steps assume the XDX Control Center is operational and the Web 
Document Submission system is running. 

1. On 

the 

XDX Control Center click Tools > Configuration Manager. 

2. The 

configuration_control_panel window opens. Click the + next to 

the xdxConf folder. 

3. Click 

the 

+ next to properties. 

4. Click 

the 

+ next to the Logging folder. 

5. Click 

Log Status. 

6.  Change the Property Value from info to debug. This will increase the 

level of information returned from the system. 

7. Click 

File > Save to save all changes. 

6-2 

I

NSTALLATION AND 

C

ONFIGURATION 

G

UIDE