Xerox Phaser 6000 User Guide

Troubleshooting

Phaser 6000/6010 Color Printer
User Guide

40

Problems with the Printer

If you encounter a problem with your printer, use the following table to troubleshoot and fix the 
problem. For additional troubleshooting information, see 

on page 32.

Never open or remove printer covers that are secured with screws unless 

instructed in the manual. A high-voltage component can cause electric shock. Do not 
try to alter the printer configuration or modify any parts. An unauthorized 
modification can cause smoke or fire.

Probable causes of trouble are that the printer, computer, server, or other 

hardware is not correctly set for the network environment you are using.

No power.

Is the power to the printer turned off?
Press the power button to the On position to turn on the power.

Is the power cord disconnected or not securely connected?
Turn off the power to the printer and then connect the power cord to the 
power outlet again. Then turn on the power to the printer.

Is the power cord connected to a power outlet with the correct voltage?

Connect the printer exclusively to a power outlet with a suitable voltage 
and current rating. For details, see 

Is the printer connected to an uninterruptible power supply?
Turn off the power to the printer and then connect the power cord to a 
suitable power outlet.

Is the printer connected to a power strip shared with other high-power 
devices?
Connect the printer to a power strip that is not shared with other 
high-power devices.

Cannot print.

Turn off the printer, then turn it on to reset it.

Phaser 

6010 printer only: Is there a message displayed on the control 

panel?
Read the message and follow the instructions to correct the problem.