Xerox DocuTech 6100 Production Publisher Leaflet

Troubleshooting

8-6

System Guide

1. Log in as root.
2. Kill tcmrpcsvc process
3. Restart tcmrpcsvc process with

 /opt/XRXnps/XRXtpclnt/bin/tcmrpcsvc
from a terminal window to monitor its output message.

4. Start Tape Client user interface in stand-alone mode with

opt/XRXnps/XRXtpclnt/bin/tapeclient
from a terminal window to monitor its output message.

An image quality problem exists if a job has been submitted 
successfully, but does not print correctly.
NOTE: If Image Quality parameters are changed, the 
DocuSP software must be restarted for the change to take 
affect.

NOTE: The Image Quality default settings are optimized for 
the printer. If changes are made, the factory installed defaults 
can be restored by selecting [Defaults]. Selecting [Reset] sets 
the Image Quality parameters to the most recently applied 
setting.

To determine the print quality problem and possibly fix the 
problem, perform the following:

1. Retrieve the error page if one was printed.
2. Submit the job to a draft PostScript printer if one is 

available to determine if the master is valid.

3. Ensure that jobs are sent to the correct queue.
4. Ensure that a valid PDL is used.
5. If the problem still exists, recreate the job with a different 

print driver and resubmit the job to the printer.

A font problem exists when incorrect printed fonts have 
character spacing, jagged characters, text running off the 
page, or sentences running into each other.
To determine and fix the font problem, perform the following:

1. Determine if the font is being downloaded with the job.

NOTE: If a downloaded font is not found, font substitution 
occurs and an error page is printed.