Xerox DocuShare Support & Software Installation Guide

DocuShare Print and Email Setup and User Guide

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4

Troubleshooting

If either the Print feature or the Email feature stop working, the following could be the cause of 
the problem.

Print

1.

Click Test Connection to check the SMTP server and user account on that server.

If the test fails, possible causes could be one or more of the following:

–

The SMTP server is down, or the server configuration or server address has changed.

–

The user account on the SMTP server has been deleted or has changed so the username 
and password entered in the Print Feature Configuration fields are now invalid.

–

The SMTP port number entered in the Print Feature Configuration field is either blocked 
or being used by another service.

2.

Check for the receipt of a confirmation email. If you did not receive an email confirmation, 
the confirmation number might have been mailed to the wrong address. Check your user 
properties to make sure the address listed there is correct.

3.

Check to see if the SMTP server is full, and is rejecting new email.

4.

Verify that the target Mobile Print Solution server is running, and that the configuration or 
server address server has not changed.

5.

Verify that the printer selected to print the documents does have access to the target Mobile 
Printer Solution server.

Email

1.

Click Test Connection to check the SMTP server and user account on that server.

If the test fails, possible causes could be one or more of the following:

–

The SMTP server is down, or the server configuration or server address has changed.

–

The user account on the SMTP server has been deleted or has changed so the username 
and password entered in the Email Feature Configuration fields are now invalid.

–

The SMTP port number entered in the Email Feature Configuration field is either 
blocked or being used by another service.

2.

Check to see if the SMTP server is full, and is rejecting new email.