Xerox SmartSend Support & Software Installation Guide

7-4

Problem Solving

Both the Microsoft .NET Framework and Internet Information Services (IIS) are installed on my Windows 
2000 server, but when I start SMARTsend, I receive a "Server unavailable" error message.

IIS must be installed before the .NET Framework on a Windows 2000 server. Please consult the Microsoft 
Web site, 

, for IIS installation and configuration instructions.

1

Uninstall SMARTsend, IIS, and the .NET Framework. 

2

Reboot. 

3

Reinstall IIS. 

4

Reinstall SMARTsend (the SMARTsend installer loads the .NET Framework.). 

5

After rebooting, SMARTsend should work properly.

I installed SMARTsend on a Windows Server 2003 host. When I start the application I receive a "403 
Forbidden" error.

SMARTsend requires that ASP.NET be installed on a host running Windows Server 2003. ASP.NET is not 
installed on Windows Server 2003 by default. Please consult the Microsoft Web site, 

, for ASP.NET installation and configuration instructions.

If the IIS FTP service was installed after SMARTsend was installed, SMARTsend will not recognize the FTP 
service. Perform the following procedure to remedy this situation.

To add support for the FTP protocol to SMARTsend:

1

Access Add/Remove Programs on a SMARTsend computer running Windows 2000 Server, or Add or 
Remove Programs on a SMARTsend computer running Windows Server 2003 or Windows XP 
Professional.

2

Select SMARTsend

3

Click Change.

4

Click Repair.

5

Complete the procedure. 

The SMARTsend installer may be unable to install MSDE if multiple security certificates have previously 
been installed on the SMARTsend computer. All previously installed certificates must be properly removed 
from the SMARTsend computer prior to installation. See Replacing a Security Certificate on page 2-18 for 
more information.