Xerox SmartSend Support & Software Installation Guide

7-6

Problem Solving

There are a variety of configuration issues that can interfere with communication between SMARTsend and 
Xerox Multifunction Devices. In some cases, SMARTsend can repair certain configuration problems. If the 
problem cannot be repaired, SMARTsend will provide error messages and troubleshooting information to 
help you resolve these issues. 

The first course of action to resolve device communication and configuration issues is to use the 
SMARTsend device Repair feature. 

1

From the Administration Home Page, click View Xerox Devices.

2

Select the device from the list. 

3

Click Repair. If the problem can be fixed automatically, the status icon will change to signify that the 
device is properly configured. If SMARTsend detects a configuration problem that it cannot repair, 
additional information will be displayed in the Error Message column.

If the Repair does not resolve the problem, use the Test Configuration feature to perform a more 
comprehensive configuration test and obtain more detailed status and troubleshooting information.

1

From the Administration Home Page, click View Xerox Devices.

2

Select the device from the list. 

3

Click Test Configuration. SMARTsend will display a Test Device Configuration page containing a test 
summary and individual status indicators for each test category. Review the information, then click OK 
to return to the Manage Xerox Device page. See Test Device Configuration on page 7-7 for additional 
information.

4

If the test failed, an Error Message will be displayed on the Manage Xerox Devices page. Follow the 
troubleshooting instructions provided in the Error Message column. 

If an error is detected, click the 

 icon in the Error Message column to display additional 

diagnostic and troubleshooting information.