Xerox SmartSend Support & Software Installation Guide
Common Issues
7-7
Test Device Configuration
The Test Device Configuration page depicts the test results that are obtained when the Test Configuration
feature is performed on one or more Xerox devices. The following information is provided:
feature is performed on one or more Xerox devices. The following information is provided:
Test Summary—This column summarizes the test results for a given device. When a device fails any test, it
will be shown as unavailable and an error message will be displayed in the Error Message column on the
will be shown as unavailable and an error message will be displayed in the Error Message column on the
Manage Xerox Devices page. You can click the
icon in the Error Message column to display additional
diagnostic and troubleshooting information.
Device Account Test—This test validates the credentials for the device account. This test will fail if the
device account password has expired or if the device account was deleted.
device account password has expired or if the device account was deleted.
Default Repository Access Test—This test verifies that the default repository on the device is accessible by
the device account. This test will fail if the device account does not have access to the default repository
directory or the SMARTsend computer.
the device account. This test will fail if the device account does not have access to the default repository
directory or the SMARTsend computer.
Protocol Test—This test verifies that the data transfer protocol configured on the device is still supported by
the SMARTsend computer. This test will fail if the data transfer protocol is invalid or was removed from the
SMARTsend computer.
the SMARTsend computer. This test will fail if the data transfer protocol is invalid or was removed from the
SMARTsend computer.
Port Test—This test verifies that the data transfer protocol port on the SMARTsend computer matches the
port configured on the device. This test will fail if the data transfer protocol port was updated on the
SMARTsend computer, and the device was not reconfigured.
port configured on the device. This test will fail if the data transfer protocol port was updated on the
SMARTsend computer, and the device was not reconfigured.
Device Settings Test—This test verifies that the network scanning settings on the device match the
SMARTsend system settings. This test will fail if the device was configured for network scanning by another
application or configuration method.
SMARTsend system settings. This test will fail if the device was configured for network scanning by another
application or configuration method.
Template Pool Access Test—This test verifies that the template pool is accessible by the device account
and contains all template publications for this device. This test will fail if the device account does not have
access to the template pool directory or the SMARTsend computer, or if one or more templates were deleted
from the SMARTsend computer file system.
and contains all template publications for this device. This test will fail if the device account does not have
access to the template pool directory or the SMARTsend computer, or if one or more templates were deleted
from the SMARTsend computer file system.