Xerox SmartSend Support & Software Installation Guide
7-10
Problem Solving
SharePoint Portal Server 2001 Compatibility with Windows Server
2003
2003
The SharePoint Portal Server 2001 client cannot be installed with the Windows Server 2003 operating
system. If SMARTsend is installed on a Windows Server 2003 server and a SharePoint Portal Server 2001
destination is required, the following procedure must be used.
system. If SMARTsend is installed on a Windows Server 2003 server and a SharePoint Portal Server 2001
destination is required, the following procedure must be used.
To configure a SharePoint Portal Server 2001 destination on Windows Server
2003:
2003:
1
From the SMARTsend User Site, click Manage My Credentials.
2
Under the Credentials Tasks, click Add new credential.
3
For the Account Type, select Microsoft SharePoint Portal Server 2003.
4
Complete the remaining fields in the Account Settings dialog by entering the SharePoint Portal Server
2001 parameters instead of the SharePoint Portal Server 2003 parameters.
2001 parameters instead of the SharePoint Portal Server 2003 parameters.
5
Click OK to create the SharePoint Portal Server 2001 credential.
SharePoint 2001 / Windows 2000 SP4 Incompatibility
When SMARTsend is installed on a Windows 2000 or Windows 2000 Advanced Server with Windows 2000
SP4 installed, users may experience an inoperable Expand (+) button on the SharePoint Portal Server 2001
destination page.
SP4 installed, users may experience an inoperable Expand (+) button on the SharePoint Portal Server 2001
destination page.
To resolve the browse button operability issue:
1
Install SharePoint Portal Server 2001 SP3 on the SharePoint server.
2
Enable "Directory Browsing" in Microsoft Internet Information Services (IIS) on the SMARTsend
computer.
computer.
Please consult the Microsoft Web site,
, for IIS installation and configuration
instructions.
"Validation Failed" Error with Domino.doc Destinations
Several SMARTsend scanning destinations require the installation of a client or additional software on the
SMARTsend computer. In the case of Domino.doc destinations, a user will receive a "validation failed" error
message if the Domino.doc client is not installed on the SMARTsend computer. See Additional
Requirements for Destinations on page 2-19 for more information.
SMARTsend computer. In the case of Domino.doc destinations, a user will receive a "validation failed" error
message if the Domino.doc client is not installed on the SMARTsend computer. See Additional
Requirements for Destinations on page 2-19 for more information.
Domino Server Error Messages
Storage of large documents may fail on some Domino servers. The server may generate error messages such
as Invalid POST Request Exception, Error Uploading Files, or Internal Server Error. To resolve this error,
go to the Internet Protocols - Domino Web Engine tab and set the Maximum POST data setting to a value
that will handle the anticipated maximum file size.
as Invalid POST Request Exception, Error Uploading Files, or Internal Server Error. To resolve this error,
go to the Internet Protocols - Domino Web Engine tab and set the Maximum POST data setting to a value
that will handle the anticipated maximum file size.
N
OTE
:
This procedure enables users to create a SharePoint Portal Server 2001 destination using
the SMARTsend Microsoft SharePoint Portal Server 2003 destination service. Under these
circumstances, it would be best to disable the SMARTsend Microsoft SharePoint Portal Server 2001
service to avoid end user confusion. To do so, select Configure Service Settings on Administration
Home Page, then Edit and uncheck (disable) the SharePoint Portal Server 2001 service.
circumstances, it would be best to disable the SMARTsend Microsoft SharePoint Portal Server 2001
service to avoid end user confusion. To do so, select Configure Service Settings on Administration
Home Page, then Edit and uncheck (disable) the SharePoint Portal Server 2001 service.