Xerox SmartSend Support & Software Installation Guide

2-4

Prepare for Installation

SMARTsend is a Web site designed to service multiple users simultaneously. The following factors may 
impact the ability to service SMARTsend users within your organization: 

„

Physical sites and network bandwidth, including such factors as the number and proximity of supported 
scanning devices, anticipated network traffic, availability of e-mail services for notifications, and 
workflow processing. Analyze these factors to determine the best location for the SMARTsend 
computer.

„

Network configuration, security practices, and scanning device capabilities may limit the use of certain 
SMARTsend features. Some examples include:

„

If SMB is blocked on a router or is not available on a particular device, you will be limited to using 
FTP as the SMARTsend filing protocol.

„

If scanning devices are located on a different subnet, DNS must be properly configured and 
functional. See Verifying the SMARTsend Computer DNS Configuration on page 2-8 for more 
information.

„

If SNMP Broadcast is not enabled across routers, you will not be able to utilize the SMARTsend 
automated device discovery features.

„

If the SMARTsend workflow authentication features (private workflows, scan to my e-mail) will be 
used, the configured scanning devices must be in the same domain (or trusted domain) as the 
SMARTsend computer. The Xerox Multifunction devices must also support authentication, and 
authentication must be configured and enabled on each device.

Additional information concerning network and device configuration is provided throughout this guide. If 
problems are encountered after your installation, please refer to Chapter 7, Problem Solving for additional 
support information.