Xerox SmartSend Support & Software Installation Guide

7-1

Problem Solving

Application, device, and network errors can occur in a variety of situations. This chapter includes some of
the common issues and Frequently Asked Questions that pertain to SMARTsend, Xerox Multifunction
Devices, and related networking issues.

What’s in this chapter:

Troubleshooting a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

SMARTsend Confirmations and Error Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Common Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14