Xerox SmartSend Support & Software Installation Guide
9-6
SMARTsend Security
Troubleshooting
If the Enter passwords using a secure connection policy is selected and a security certificate is not
installed on the SMARTsend computer, the user will receive a ‘Page Not Found’ error whenever a page
that requires password entry is launched. When this situation occurs, the administrator will receive a
warning on the administration home page to indicate that a certificate is required but missing. To correct
the problem, a certificate must be installed on the SMARTsend computer or the Enter passwords over a
non-secure connection policy should be selected. It is recommended that the certificate be installed in
this situation. Until the situation is rectified, device configuration will fail, managing the SMARTsend
application account will fail, users will be unable to create workflows with destinations that require
credentials and users will be unable to manage existing credentials.
installed on the SMARTsend computer, the user will receive a ‘Page Not Found’ error whenever a page
that requires password entry is launched. When this situation occurs, the administrator will receive a
warning on the administration home page to indicate that a certificate is required but missing. To correct
the problem, a certificate must be installed on the SMARTsend computer or the Enter passwords over a
non-secure connection policy should be selected. It is recommended that the certificate be installed in
this situation. Until the situation is rectified, device configuration will fail, managing the SMARTsend
application account will fail, users will be unable to create workflows with destinations that require
credentials and users will be unable to manage existing credentials.
If the Enter passwords using a secure connection policy is chosen and the security certificate has
expired, users will receive a warning each time a page that requires password entry is launched. They
must choose to ignore the warning or the password entry pages will not launch. In this scenario, it is
recommended that the administrator update the security certificate on the SMARTsend computer.
expired, users will receive a warning each time a page that requires password entry is launched. They
must choose to ignore the warning or the password entry pages will not launch. In this scenario, it is
recommended that the administrator update the security certificate on the SMARTsend computer.
In some cases, when the Enter passwords using a secure connection policy is chosen, users will be
prompted to re-enter their SMARTsend computer credentials before an HTTPS page (used for password
entry) is launched. When this scenario arises, users must enter the same credentials that they used to log
in to SMARTsend. Otherwise, the HTTPS pages will not launch. If the user mistakenly enters different
user credentials, they may need to clear their browser cache before attempting to launch the HTTPS
page again.
prompted to re-enter their SMARTsend computer credentials before an HTTPS page (used for password
entry) is launched. When this scenario arises, users must enter the same credentials that they used to log
in to SMARTsend. Otherwise, the HTTPS pages will not launch. If the user mistakenly enters different
user credentials, they may need to clear their browser cache before attempting to launch the HTTPS
page again.