Xerox SmartSend Support & Software Installation Guide
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Prepare for Installation
Caveats for E-mail Enabled Devices
Certain caveats apply when using PaperWare with the e-mail features provided by the following devices:
WorkCentre M20i
The file format must be set to TIFF because the PDF format emitted by the M20i is not compatible with
SMARTsend.
SMARTsend.
All scans must be sent in monochrome mode. In color mode, the M20i only generates single-page .jpg
files that are not sufficient for PaperWare support.
files that are not sufficient for PaperWare support.
Since the M20i splits e-mails, SMARTsend will only process the first e-mail (since the PaperWare cover
sheet is only in the first attachment). It is recommended that the maximum e-mail attachment size be set
to 4 MB to minimize this occurrence.
sheet is only in the first attachment). It is recommended that the maximum e-mail attachment size be set
to 4 MB to minimize this occurrence.
Printed confirmation sheets and the PaperWare "Refetch this form" feature do not work with the M20i
since e-mail is used as the submission path.
since e-mail is used as the submission path.
WorkCentre M118i
Printed confirmation sheets and the PaperWare "Refetch this form" feature do not work with the M118i
since e-mail is used as the submission path.
since e-mail is used as the submission path.
The file format used may be PDF or MultiPage TIFF.
WorkCentre M24
The file format must be set to PDF. The M24 does not support multi-page TIFF for e-mail.
Scans may be sent in color or monochrome.
Printed confirmation sheets and the PaperWare "Refetch this form" feature do not work with the M118i
since e-mail or Internet Fax is used as the submission path.
since e-mail or Internet Fax is used as the submission path.