Xerox SmartSend Support & Software User Guide

Problem Solving

SMARTsend
Installation and Administration Guide

158

Common Issues

Server Unavailable Errors

Both the Microsoft .NET Framework and Internet Information Services (IIS) are installed on my 
Windows 2000 server, but when I start SMARTsend, I receive a "Server unavailable" error message.

IIS must be installed before the .NET Framework on a Windows 2000 server. Please consult the 
Microsoft Web site, 

 for IIS installation and configuration instructions.

1.

Uninstall SMARTsend, IIS, and the .NET Framework. 

2.

Reboot. 

3.

Reinstall IIS. 

4.

Reinstall SMARTsend (the SMARTsend installer loads the .NET Framework.). 

5.

After rebooting, SMARTsend should work properly.

403 "Forbidden" Error

I installed SMARTsend on a Windows Server 2003 host. When I start the application I receive a "403 
Forbidden" error.

SMARTsend requires that ASP.NET be installed on a host running Windows Server 2003. ASP.NET is not 
installed on Windows Server 2003 by default. Please consult the Microsoft Web site, 

, for ASP.NET installation and configuration instructions.

SMARTsend does not recognize IIS FTP service

If the IIS FTP service was installed after SMARTsend was installed, SMARTsend will not recognize the 
FTP service. Perform the following procedure to remedy this situation.

To add support for the FTP protocol to SMARTsend:

1.

Access Add/Remove Programs on a SMARTsend computer running Windows 2000 Server, or Add 
or Remove Programs on a SMARTsend computer running Windows Server 2003 or Windows XP 
Professional, or Programs and Features on Windows Vista.

2.

Select SMARTsend

3.

Click Change.

4.

Click Repair.

5.

Complete the procedure.