Xerox SmartSend Support & Software User Guide
Problem Solving
SMARTsend
Installation and Administration Guide
Installation and Administration Guide
160
Pop-up Blocker Problems
Pop-up blockers may interfere with some SMARTsend windows. Pop-up blockers should be disabled for
the SMARTsend URL.
the SMARTsend URL.
Device Communication and Configuration Issues
There are a variety of configuration issues that can interfere with communication between SMARTsend
and Xerox Multifunction Devices. In some cases, SMARTsend can repair certain configuration problems.
If the problem cannot be repaired, SMARTsend will provide error messages and troubleshooting
information to help you resolve these issues.
and Xerox Multifunction Devices. In some cases, SMARTsend can repair certain configuration problems.
If the problem cannot be repaired, SMARTsend will provide error messages and troubleshooting
information to help you resolve these issues.
The first course of action to resolve device communication and configuration issues is to use the
SMARTsend device Repair feature.
SMARTsend device Repair feature.
To repair a device configuration:
1.
From the Administration Home Page, click View Xerox Devices.
2.
Select the device from the list.
3.
Click Repair. If the problem can be fixed automatically, the status icon will change to signify that
the device is properly configured. If SMARTsend detects a configuration problem that it cannot
repair, additional information will be displayed in the Error Message column.
the device is properly configured. If SMARTsend detects a configuration problem that it cannot
repair, additional information will be displayed in the Error Message column.
If the Repair does not resolve the problem, use the Test Configuration feature to perform a more
comprehensive configuration test and obtain more detailed status and troubleshooting information.
comprehensive configuration test and obtain more detailed status and troubleshooting information.
To test a device configuration:
1.
From the Administration Home Page, click View Xerox Devices.
2.
Select the device from the list.
3.
Click Test Configuration. SMARTsend will display a Test Device Configuration page containing a
test summary and individual status indicators for each test category. Review the information, then
click OK to return to the Manage Xerox Device page. See
test summary and individual status indicators for each test category. Review the information, then
click OK to return to the Manage Xerox Device page. See
for additional information.
4.
If the test failed, an Error Message will be displayed on the Manage Xerox Devices page. Follow
the troubleshooting instructions provided in the Error Message column.
the troubleshooting instructions provided in the Error Message column.
Note:
If an error is detected, click the icon in the Error Message column to display
additional diagnostic and troubleshooting information.