Xerox SmartSend Support & Software User Guide

Page of 207
Problem Solving
SMARTsend
Installation and Administration Guide
165
Docushare and SharePoint Portal Server Access via HTTP Proxy Servers
The SMARTsend computer registry must be customized if a DocuShare or SharePoint Portal Server 
2003/2007 destination needs to be accessed through an HTTP proxy server. The customization 
procedures are documented below.
CAUTION:
Windows registry editing can pose serious risks if the changes are not implemented 
properly. Please perform a registry backup before proceeding. 
To enable SMARTsend proxy server support for DocuShare or SharePoint Portal Server 2003/2007:
1.
Log in to the SMARTsend computer as an administrator.
2.
From the Administration Home Page, access the General Settings page. Located under the Site 
Configuration Tasks in the left panel of the window, select the Advanced Settings link.  
3.
Under the HTTP Proxy Server Settings, enable the proxy server by selecting the Use Proxy 
checkbox.
4.
In the Proxy Server field, enter:
Use the following syntax if a different proxy server is used for each protocol:
<protocol 1>=<server>:<port>;<protocol 2>=<server>:<port>)
Example: http=www.wb.mycompany.com:8080;https=www.wb.mycompany.com:8000
- OR - 
Use the following syntax if the same proxy server is used for each protocol:
<server>:<port>
Example: www.wb.mycompany.com:8080
5.
In the Proxy Override field, enter (string value = 
addresses accessible without a proxy server)
Example: 13.*.*.*;xww.*.world.xerox.com
6.
Close the registry to save the changes.
7.
Confirm DocuShare or SharePoint Portal Server 2003/2007 access from the SMARTsend computer 
by using a browser to access a valid DocuShare or SharePoint Portal Server 2003/2007 collection. 
Once access has been confirmed, SMARTsend may be used to file to the DocuShare or SharePoint 
Portal Server 2003/2007 destination.
Install/Uninstall and Add Device Errors Related to DCOM Default Access 
Permissions
The following error conditions may occur if the DCOM Default Access Permissions have been altered on 
Windows 2000-based SMARTsend computers:
Add/Remove Programs window cannot be moved, resized, or closed after a failed uninstall.
Fatal errors during installation message displayed 15-20 minutes after attempted install
Note: 
ProxyOverride values may be copied directly from the Internet Explorer proxy 
server configuration. From Internet Explorer, choose Tools > Internet Options > 
Connections > LAN Settings > Advanced > Exceptions