Xerox SmartSend Support & Software User Guide
Problem Solving
SMARTsend
Installation and Administration Guide
163
If the template refresh problem is not resolved after checking all the device
communication and configuration issues, try the following measures:
communication and configuration issues, try the following measures:
•
Confirm that the device is pointed to the correct SMARTsend computer. This can be verified using
the device embedded web server (CentreWare Internet Services).
the device embedded web server (CentreWare Internet Services).
•
Confirm that the accounts for template pool and repository credentials contain the correct
password.
password.
•
Confirm that the SMARTsend device account password is synchronized with the account password
on the device.
on the device.
•
Confirm that the SMARTsend device account has local logon privileges on the SMARTsend
computer.
computer.
•
Confirm that the SMARTsend device accounts have network access to the SMARTsend computer.
This can be done by checking the Local Security Policy on the computer to ensure that the Users
group has local access.
This can be done by checking the Local Security Policy on the computer to ensure that the Users
group has local access.
•
Confirm that the device Template Pool Setup is configured properly and is using the correct
protocol. Also, confirm that the IP Address or Host Name for the template pool setup and file
repository setup points to the SMARTsend computer IP Address.
protocol. Also, confirm that the IP Address or Host Name for the template pool setup and file
repository setup points to the SMARTsend computer IP Address.
Try the following approaches if your transfer protocol is FTP:
•
Confirm that FTP is installed and running under IIS on the SMARTsend computer.
•
If FTP was installed after SMARTsend was installed, follow the instructions provided under
•
Use the Windows command prompt to start a FTP session and try logging in to FTP using the
same account name and password used to set up the device. For example
> FTP localhost
same account name and password used to set up the device. For example
> FTP localhost
(or IP Address)
>
username
>
password
If login fails, it is most likely that the account name and password used are not valid.
Try the following approach if your transfer protocol is SMB:
•
Verify the account name and password by accessing the SMB share from another client.
SharePoint Portal Server 2001 Compatibility with Windows Server 2003
The SharePoint Portal Server 2001 client cannot be installed with the Windows Server 2003 operating
system. If SMARTsend is installed on a Windows Server 2003 server and a SharePoint Portal Server
2001 destination is required, the following procedure must be used.
system. If SMARTsend is installed on a Windows Server 2003 server and a SharePoint Portal Server
2001 destination is required, the following procedure must be used.
Note:
Use the CentreWare Internet Services remote user interface to confirm these
settings.
Note:
It is best to use a client on the same segment of the network as the device that
you are troubleshooting.