Xerox SmartSend Support & Software Leaflet
Overview
Application, device, and network errors can occur in a variety of situations. This guide includes some of the
common issues and Frequently Asked Questions that pertain to SMARTsend, Xerox Multifunction
Devices, and related networking issues that have been added or updated after the release of SMARTsend
common issues and Frequently Asked Questions that pertain to SMARTsend, Xerox Multifunction
Devices, and related networking issues that have been added or updated after the release of SMARTsend
2.0.
This guide should be used in addition to the SMARTsend Installation and Administration Guide and User
Guide that is installed with the application.
This guide should be used in addition to the SMARTsend Installation and Administration Guide and User
Guide that is installed with the application.
Troubleshooting a Problem
When a problem persists, document the error messages and gather information to define the problem. The
following problem-solving procedures are recommended:
following problem-solving procedures are recommended:
• Accurately define the problem. When, where, and how does the problem occur?
• Reproduce the problem. Can the problem be reproduced consistently or is it an intermittent problem?
• Ask other users if they have encountered the problem, and keep a log to track problem occurrences.
• Examine the data for trends and the common attributes that may be related to the problem. For
• Reproduce the problem. Can the problem be reproduced consistently or is it an intermittent problem?
• Ask other users if they have encountered the problem, and keep a log to track problem occurrences.
• Examine the data for trends and the common attributes that may be related to the problem. For
example, does the problem occur only with a specific multifunction device or on a specific workstation
or network configuration?
or network configuration?
• Review the product documentation, including the README files and problem solving topics, to see if
any similar problems are documented.
If a cause and solution to the problem cannot be identified, call Xerox Customer Support to report the error
information. Provide the support representative with the documentation that you have gathered to define the
problem. Be sure to have your product Serial Number available at the time you place the call. See
Customer Support on page 1-7 of the Installation and Administration Guide for additional information.
information. Provide the support representative with the documentation that you have gathered to define the
problem. Be sure to have your product Serial Number available at the time you place the call. See
Customer Support on page 1-7 of the Installation and Administration Guide for additional information.
Additional Information
Xerox Customer Service welcomes feedback on all documentation - send feedback via e-mail to:
.
You can reach Xerox Customer Support at 1-800-821-2797 (USA),
TTY 1-800-855-2880, 1-800-939-3769 (CANADA) or at
TTY 1-800-855-2880, 1-800-939-3769 (CANADA) or at
Other Tips about Xerox multifunction devices are available at the following URL:
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