Xerox SmartSend Support & Software Leaflet

When manually configuring a device to use the SMB filing protocol, the SMARTsend user interface 
instructions show the short server name instead of the fully qualified domain name.  In some networks, this 
will not be enough information for the server name to map to an address.  This will cause a template refresh 
at the device to fail and, potentially, the device may fail to file to its default repository. 

This problem is encountered when performing the following procedure: 

1.  From the Administration Home Page, click on the Add/Update Xerox Devices link. 

2.  On the Manage Xerox Devices page, enter the name or IP address of the device you wish to configure. 

3.  Select the Device Properties icon to open the Edit Xerox Device Properties page for the device being 

configured. 

4.  On the Edit Xerox Device Properties page, select the SMB filing protocol, manual configuration 

options and click Configure. 

5.  Click OK on the Manual Device Configuration Status dialog.  The Manual Device Configuration 

Instructions dialog will be displayed. Note that the server name that is displayed for the default 
repository and template pool uses a short name (e.g. myserver instead of myserver.myorg.com). 

6.  If your network requires a fully qualified domain name, please use the server fully qualified domain 

name when entering the server name at the device user interface. 

To insure your system is configured correctly, you should copy the SMARTsend ISO image from the CD 
to your local computer or run the SMARTsend install from the CD.  

Note: If you will be using the SMARTsend ISO image, you will need to mount the ISO image so that 
Windows will recognize it as a drive. There are tools available online that will mount the image. After the 
ISO image is mounted, the drive should act as if the source CD you obtained the ISO image from is 
inserted. 

If you attempt to install SMARTsend from a network share (For example: If you are running Microsoft 
Virtual Server and create a share to the host computer), you will receive a popup error with the heading 
'SetDirAccess.exe - Common Runtime Language Debugging Services'.  If you click OK, the installation 
will complete successfully.  However, the SMARTsend directory tree may not have all of the required 
directory permissions.  If you have already installed and received this and other errors while running 
SMARTsend, please copy the ISO image locally or run the install again, and repair the installation using 
the following procedure: 

1.  Log in to the SMARTsend computer as an administrator. 

2.  Open the Windows Control Panel and select Add/Remove Programs.  

3.  Select SMARTsend, and then select Change. 

4.  Select Repair on the Application Maintenance Page (Figure 1), and then click Next. 

5.  Click Next on the Ready to Repair the Application page.