Xerox DigiPath Professional Production Software Support & Software User Guide

 

 

AND ANSWERS

1Questions and Answers

If you can’t find the 
answer, try other 
resources, like the 
DigiPath 4.0 
Participant’s 
Workbook for 
operator information 
or the DigiPath 3.0 
System 
Administrator Guide 
for configuration or 
administration 
problems. Note: 
Most of the 
information provided 
in the DigiPath 3.0 
System 
Administrator Guide 
is applicable for the 
4.0 software. For 
details on 
administration 
differences between 
DigiPath 3.0 and 
4.0, refer to the 
Customer Software 
Release Document 
(CSRD), Version 
4.0.

Have a more 
specific problem? 
Call X-PRESS FAX 
at 1-800-979-9709 
in the USA and 
request document 
number 12300 to 
receive a complete 
index of 
documented 
DigiPath solutions, 
along with complete 
instructions for 
using the X-PRESS 
FAX system.

A DigiPath 
Frequently Asked 
Questions (FAQ) 
web site is available 
at

 

Search using the 
word “digipath”, then 
find the appropriate 
DigiPath link. Select 
[Support] under that 
link.Under the FAQ 
heading, select the 
desired topic link to 
display the FAQ 
page for that topic.

If your machine is 
down or you can’t 
solve a problem, call 
1-800-821-2797 in 
North America for 
the Xerox Welcome 
Center. Have your 
DigiPath serial 
number available. If 
the operator can’t 
talk you through a 
fix, he or she will 
place a service call 
for you or escalate 
your problem to a 
second level 
analyst.

Access the context-
sensitive Help 
system in the 
DigiPath application 
you’re using. The 
Help topics will walk 
you through the 
solutions to most of 
your DigiPath 
questions.