Cisco Cisco Clean Access 3.5

Re-login to the Clean Access Agent. 

When a requirement fails, click the Cancel button in the Clean Access Agent.

Take the resulting “event.log” file from the home directory of the current user (e.g. C:\Documents 
and Settings\<username>\Application Data\CiscoCAA\event.log) and send it to TAC customer 
support. 

For 3.6.0.0/3.6.0.1 and 3.5.10 and below, the event.log file is located in the Agent installation 
directory (e.g. C:\Program Files\Cisco Systems\Clean Access Agent\).

For 3.5.0 and below, the Agent installation directory is C:\Program Files\Cisco\Clean Access\.

Remove the newly added “LogLevel” string from the client registry by opening the Registry Editor, 
navigating to HKEY_CURRENT_USER\Software\Cisco\Clean Access Agent\, right-clicking 
LogLevel, and selecting Delete. 

Windows Script 5.6 is required for proper functioning of the Cisco Clean Access Agent. Most Windows 
2000 and older operating systems come with Windows Script 5.1 components. Microsoft automatically 
installs the new 5.6 component on performing Windows updates. Windows installer components 2.0 and 
3.0 also require Windows Script 5.6. However, PC machines with a fresh install of Windows 98, ME, or 
2000 that have never performed Windows updates will not have the Windows Script 5.6 component. 
Cisco Clean Access cannot redistribute this component as it is not provided by Microsoft as a merge 
module/redistributable. 

In this case, administrators will have to access the MSDN website to get this component and upgrade to 
Windows Script 5.6. For convenience, links to the component from MSDN are listed below:

Filename: scr56en.exe

URL: 

Filename: scripten.exe

URL: 

If these links change on MSDN, try a search for the file names provided above or search for the phrase 
“Windows Script 5.6.”