Cisco Cisco Clean Access 3.5
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Cisco Clean Access Manager Installation and Administration Guide
OL-7044-01
Chapter 11 Clean Access Agent
Troubleshooting
8.
Re-login to the Clean Access Agent.
9.
When a requirement fails, click the Cancel button in the Clean Access Agent.
10.
Take the resulting “event.log” file from the home directory of the current user (e.g. C:\Documents
and Settings\<username>\Application Data\CiscoCAA\event.log) and send it to TAC customer
support.
and Settings\<username>\Application Data\CiscoCAA\event.log) and send it to TAC customer
support.
Note
•
For 3.6.0.0/3.6.0.1 and 3.5.10 and below, the event.log file is located in the Agent installation
directory (e.g. C:\Program Files\Cisco Systems\Clean Access Agent\).
directory (e.g. C:\Program Files\Cisco Systems\Clean Access Agent\).
•
For 3.5.0 and below, the Agent installation directory is C:\Program Files\Cisco\Clean Access\.
11.
Remove the newly added “LogLevel” string from the client registry by opening the Registry Editor,
navigating to HKEY_CURRENT_USER\Software\Cisco\Clean Access Agent\, right-clicking
LogLevel, and selecting Delete.
navigating to HKEY_CURRENT_USER\Software\Cisco\Clean Access Agent\, right-clicking
LogLevel, and selecting Delete.
Known Issue for Windows Script 5.6
Windows Script 5.6 is required for proper functioning of the Cisco Clean Access Agent. Most Windows
2000 and older operating systems come with Windows Script 5.1 components. Microsoft automatically
installs the new 5.6 component on performing Windows updates. Windows installer components 2.0 and
3.0 also require Windows Script 5.6. However, PC machines with a fresh install of Windows 98, ME, or
2000 that have never performed Windows updates will not have the Windows Script 5.6 component.
Cisco Clean Access cannot redistribute this component as it is not provided by Microsoft as a merge
module/redistributable.
2000 and older operating systems come with Windows Script 5.1 components. Microsoft automatically
installs the new 5.6 component on performing Windows updates. Windows installer components 2.0 and
3.0 also require Windows Script 5.6. However, PC machines with a fresh install of Windows 98, ME, or
2000 that have never performed Windows updates will not have the Windows Script 5.6 component.
Cisco Clean Access cannot redistribute this component as it is not provided by Microsoft as a merge
module/redistributable.
In this case, administrators will have to access the MSDN website to get this component and upgrade to
Windows Script 5.6. For convenience, links to the component from MSDN are listed below:
Windows Script 5.6. For convenience, links to the component from MSDN are listed below:
Win 98, ME, NT 4.0:
Filename: scr56en.exe
URL:
Win 2000, XP:
Filename: scripten.exe
URL:
If these links change on MSDN, try a search for the file names provided above or search for the phrase
“Windows Script 5.6.”
“Windows Script 5.6.”