Cisco Cisco Agent Desktop 9.0 Technical References
Cisco Desktop Administrator Problems
November 2006
239
Cisco Desktop Administrator Problems
Problem
The administrator cannot create a new work flow group.
Solution
The work flow group name is already used for another group, and/or
the work flow group name is not a valid Windows directory name.
the work flow group name is not a valid Windows directory name.
Problem
After upgrading from CAD 6.0 to CAD 7.1 and restoring the 6.0 data,
the Skill data field does not appear as expected in the User Interface >
Show Data Fields tab in Desktop Administrator.
the Skill data field does not appear as expected in the User Interface >
Show Data Fields tab in Desktop Administrator.
Solution
If you restore your data using the Restore Backup Data window in CAD
Configuration Setup after installing the CAD 7.1 services, the Skill data
field will not appear on the Show Data Fields tab. To ensure that this
data field is available for your use, restore your 6.0 data using the
CDBRTool utility. See the Cisco CAD Installation Guide for
information on using this utility.
Configuration Setup after installing the CAD 7.1 services, the Skill data
field will not appear on the Show Data Fields tab. To ensure that this
data field is available for your use, restore your 6.0 data using the
CDBRTool utility. See the Cisco CAD Installation Guide for
information on using this utility.