Cisco Cisco Computer Telephony Integration Option 9.0 Troubleshooting Guide

This guide presumes knowledge of the CTI OS system, and therefore cannot cover every detail of the 
system architecture and environment. 

 displays useful resource documentation for the ICM and 

CTI OS systems.

ICM configuration

Configuring CTI OS

CTI OS System 
Architecture

Refer to 

Connection profiles

CTITest tool

Ctitest.txt file in Tools directory on CTI OS CD

Supported switches

Refer to 

Peripheral types

Refer to 

This manual is intended for both non-programmers and programmers who want to learn about CTI in 
general, and Cisco CTI in particular. The reader of this manual need not have knowledge of Intelligent 
Contact Management (ICM) software; however, a knowledge of ICM software is necessary for 
implementing Cisco CTI.

The following table describes the information contained in each chapter of this guide.

Contains troubleshooting steps to diagnose and resolve 
problems.

Describes common CTI OS problems, their possible 
symptoms, and a procedure to correct the problem.

Provides a checklist for troubleshootingCTI OS Installation.

Provides information about CTI OS Server and CTI Toolkit 
logs. 

Contains important facts about CTI OS.