Cisco Cisco Computer Telephony Integration Option 9.0
vi
Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Services Environment
Release 8.0(1)
Related Documentation
Audience
This manual is intended for Cisco and partner system administrators and integrators.
Organization
The following table describes the information contained in each chapter of this guide.
Related Documentation
Documentation for Cisco Unified ICM/Unified Contact Center Enterprise & Hosted, as well as related
documentation, is accessible from Cisco.com at
documentation, is accessible from Cisco.com at
•
Related documentation includes the documentation sets for Cisco CTI Object Server (CTI OS),
Cisco Agent Desktop (CAD), Cisco Agent Desktop - Browser Edition (CAD-BE), Cisco Unified
Contact Center Management Portal, Cisco Unified Customer Voice Portal (CVP), Cisco IP IVR,
Cisco Support Tools, and Cisco Remote Monitoring Suite (RMS).
Cisco Agent Desktop (CAD), Cisco Agent Desktop - Browser Edition (CAD-BE), Cisco Unified
Contact Center Management Portal, Cisco Unified Customer Voice Portal (CVP), Cisco IP IVR,
Cisco Support Tools, and Cisco Remote Monitoring Suite (RMS).
•
For documentation for these Cisco Unified Contact Center Products, go to
click on Voice and Unified Communications, then click on Cisco Unified Contact Center
Products or Cisco Unified Voice Self-Service Products, then click on the product/option you are
interested in.
Products or Cisco Unified Voice Self-Service Products, then click on the product/option you are
interested in.
•
For troubleshooting tips for these Cisco Unified Contact Center Products, go to
, then click the product/option you are
interested in.
•
Also related is the documentation for Cisco Unified Communications Manager, which can also be
accessed from
accessed from
http://www.cisco.com/web/psa/products/index.html
•
Technical Support documentation and tools can be accessed from
http://www.cisco.com/en/US/support/index.html
•
The Product Alert tool can be accessed through (login required)
http://www.cisco.com/cgi-bin/Support/FieldNoticeTool/field-notice
Chapter
Description
Chapter 1:
Guides a Citrix or MTS administrator through the
installation and configuration of Cisco CTI OS
Release 8.0(1) in a Citrix MetaFrame Presentation
Server (Release 4.0 or 4.5) or Microsoft Terminal
Services environment.
installation and configuration of Cisco CTI OS
Release 8.0(1) in a Citrix MetaFrame Presentation
Server (Release 4.0 or 4.5) or Microsoft Terminal
Services environment.
Appendix A:
Provides the registry settings used by the Cisco
CTI OS Client.
CTI OS Client.