Cisco Cisco Agent Desktop 10.0 User Guide
Dial Pad Window
June 2007
33
Phone Books
Phone books are phone number lists set up by you (your employee phone book) and
the system administrator (public phone books). Click the drop-down arrow to choose
the phone book you want to use.
the system administrator (public phone books). Click the drop-down arrow to choose
the phone book you want to use.
NOTE: The system administrator can configure Agent Desktop so that
one or both types of phone books are not available.
one or both types of phone books are not available.
Employee Phone Book
Your employee phone book is the only one you can edit. All others are controlled by the
system administrator. Your phone book can have an unlimited number of entries.
system administrator. Your phone book can have an unlimited number of entries.
To edit your employee phone book:
1. In the dial pad window, choose Employee Phonebook from the Phone Books
drop-down list, and then click Edit.
The Phone Book Editor window appears.
Figure 14.
Phone Book Editor window
2. Make one of the following edits:
■
To add a new entry to the list, complete the First Name, Last Name, and
Phone Number fields and then click Add. (Only the Phone Number field is
required.)
Phone Number fields and then click Add. (Only the Phone Number field is
required.)