Cisco Cisco Agent Desktop 10.0 User Guide
Cisco Agent Desktop User Guide
32
June 2007
Dial Pad Window
The dial pad window allows you to make calls either by entering a phone number or
selecting an existing phone number from the recent call list or from a stored phone
book.
selecting an existing phone number from the recent call list or from a stored phone
book.
NOTE: The dial pad window is the general name for this window.
Depending on what you are doing, the window title may be Make a
Call, Transfer a Call, or Conference a Call.
Depending on what you are doing, the window title may be Make a
Call, Transfer a Call, or Conference a Call.
Figure 13.
Dial Pad window
Recent Call List
When you dial a phone number, it is automatically entered into the recent call list. This
list stores up to 100 entries from newest to oldest. As the number of entries exceeds
100, the number at the bottom of the list drops off.
list stores up to 100 entries from newest to oldest. As the number of entries exceeds
100, the number at the bottom of the list drops off.
Agent Desktop checks to prevent duplicate phone numbers from appearing in this list.
However, if the same phone number is entered twice using different formats, for
instance, 555-1212 and 5551212, both numbers will appear on the list.
However, if the same phone number is entered twice using different formats, for
instance, 555-1212 and 5551212, both numbers will appear on the list.
Select a
name and
number from
a phone
name and
number from
a phone
book or
the recent
call list…
…and it
appears in the
Name:Number
field ready to
Name:Number
field ready to
be dialed.