Cisco Cisco Unified MeetingPlace Express 2.0 Release Note
Chapter 15 Troubleshooting and Getting Help
Troubleshooting Problems Joining Meetings
15-8
User Guide for Cisco Unified MeetingPlace Express Release 1.2
OL-11305-01
Problems Joining the Web Meeting Room
Note
The information in this topic applies only to participants in the
or the
Problem
I cannot join the
.
Solution
•
Run the browser test to be sure your computer and software are compatible
with the
with the
. For information, see the
•
If you downloaded the correct version of the Adobe Flash Player during the
, then after it is installed, close all browser windows, open a new
browser window, and try again to connect to the meeting.
•
Verify that your internet connection is working properly by verifying that you
can connect successfully to other web sites.
can connect successfully to other web sites.
•
Disable any popup blockers or unblock the
Cisco Unified MeetingPlace Express URL to access the meeting.
Cisco Unified MeetingPlace Express URL to access the meeting.
•
Try clearing the cache of your browser.
•
Try connecting from another computer.
•
There may be issues on the meeting
's side or an issue with the event.
•
Some companies use proxy servers to control internet access. If you are
accessing the meeting from behind a proxy server and you are using
Microsoft Internet Explorer, perform the following steps:
accessing the meeting from behind a proxy server and you are using
Microsoft Internet Explorer, perform the following steps:
a.
Within Microsoft Internet Explorer select Tools > Internet Options >
Advanced.
Advanced.
b.
Enable the setting Use HTTP 1.1 through proxy connections and click OK.
c.
Close all browser windows and re-open them.
d.
Try again to connect to the meeting.
If you are using another browser, see the documentation for that browser.
•
Your system may not have enough capacity to accommodate you. You can try
again later to join the
again later to join the
and see if capacity has become available.