Cisco Cisco Unified MeetingPlace Express 2.0 Release Note

Page of 261
Chapter 15      Troubleshooting and Getting Help
    Troubleshooting Problems Joining Meetings
15-8
User Guide for Cisco Unified MeetingPlace Express Release 1.2
OL-11305-01
Problems Joining the Web Meeting Room 
Note
The information in this topic applies only to participants in the 
Problem
I cannot join th
.
Solution
Run the browser test to be sure your computer and software are compatible 
with the 
. For information, see the 
If you downloaded the correct version of the Adobe Flash Player during the 
, then after it is installed, close all browser windows, open a new 
browser window, and try again to connect to the meeting.
Verify that your internet connection is working properly by verifying that you 
can connect successfully to other web sites.
Disable any popup blockers or unblock the 
Cisco Unified MeetingPlace Express URL to access the meeting.
Try clearing the cache of your browser.
Try connecting from another computer.
There may be issues on the meeting 
's side or an issue with the event. 
Some companies use proxy servers to control internet access. If you are 
accessing the meeting from behind a proxy server and you are using 
Microsoft Internet Explorer, perform the following steps:
a.
Within Microsoft Internet Explorer select Tools > Internet Options > 
Advanced
.
b.
Enable the setting Use HTTP 1.1 through proxy connections and click OK
c.
Close all browser windows and re-open them.
d.
Try again to connect to the meeting.
If you are using another browser, see the documentation for that browser.
Your system may not have enough capacity to accommodate you. You can try 
again later to join the 
 and see if capacity has become available.